Terms & Conditions

This website is owned and operated by Fresh-Twist ABN 45 587 998 511. All inquiries may be directed to:



(+61) 451 650 450

(+61) 731 629 738


By using this site, you agree to accept these terms and conditions, so please take a few minutes to review them. Your use of the Fresh-twist.com.au website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Fresh-twist.com.au website. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms and conditions at any time. Your use of this website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this website.


Use of website

The Fresh-twist.com.au website is for the sole use of individuals and entities wishing to review, consider, purchase and/or engage in retail transactions involving Fresh-Twist's goods and services and/or to otherwise transact business with or contact Fresh-Twist, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer. In particular, Fresh-Twist expressly prohibits third parties from opting out of Fresh-Twist 's services and/or contacts on behalf of a Fresh-Twist customer or other person or entity, without both (a) Fresh-Twist's full knowledge as to the surrogate action being taken and (b) Fresh-Twist's express permission. This prohibition is intended to protect the privacy and freedom of Fresh-Twist's customers and the personal relationship Fresh-Twist works to develop with its customers and others authorized to use its site.


Privacy Statement

Any details collected from Fresh-Twist customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products. We are committed to protecting the privacy of our customers’ information and explain our policies with respect to the use and disclosure of such information in these Terms and Conditions.


Orders & Payment

You can pay for your order wither via Paypal or bank transfer. Our Terms are payment in full prior to shipping. All goods remain the property of Fresh Twist until paid for in full.

We may refuse to accept an order if:

  •     - goods are not available
  •     - we cannot obtain authorisation for your payment
  •     - there has been a pricing, product description or product image error
  •     - we are unable to fulfill your order for any other reason beyond our control.



The prices displayed on this site are quoted in Australian Dollars and are valid and effective only in Australia. Additional shipping and other charges may apply for orders outside of Australia, and you will be advised of such charges and your responsibility for any portion before we finalize and ship your order. We may alter any prices on this website at any time, without notice.



Fresh Twist offers free shipping Australia wide. These terms may change or variate at any time without notice, so please take your time to review these Terms & Conditions everytime you use this website. Estimated delivery times varry between 2 to 5 business days within Australia.


Cancellation Policy

If you wish to cancel your order you may notify us by email to contactus@fresh-twist.com.au  or call 0451650450 or 0731629738 before your order is dispatched. We reserve the right to levy a $30 charge to cover any subsequent administrative expenses.


Termination of Agreements and Refunds Policy

Both the Client and Fresh-Twist have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. In the case where goods have already been dispatched to you, these may be returned to us within 7 days of dispatch. We will be happy to issue with an exchange or, at our discretion, a refund, providing that products are returned complete, in perfect condition, unused and with the original packaging. You will be responsible for the cost of returning the goods to us. If a refund is to be issued this will exclude the postage amount paid.

If a product has been received faulty or incorrect, notification must be made in writing by email contactus@fresh-twist.com.au within 7 days of receipt. The product will be exchanged or refunded. All returned items remain the customer's responsibility until safely received by us. When returning an item you are strongly advised to obtain proof of postage and ensure that the item is adequately insured. We cannot accept responsibility for goods lost or damaged in transit.


Loss or Damage in transit

In the event of damage or short delivery the company will not be liable unless the purchaser has notified the company in writing within 2 working days of delivery. The company shall not be liable for any claim for non-delivery unless the claim is notified in writing within 7 days from dispatch notification date.


Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.



Like most interactive websites this Company’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices or content of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner resulting from your disclosure to third parties of personal information.



The information on Fresh-twist.com.au website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  •  - excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  •  - excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Fresh-Twist shall not be liable for any damages of any kind related to your use of this site.


Copyright Notice

Copyright and other relevant intellectual property rights exists on all text, images, video clip and, audio relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in Australia. The brand names and specific services of this Company featured on this web site are trade marked

The content of the fresh-twist.com.au website, and the website as a whole, are intended solely for the personal and non-commercial use of the users of our site. As a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the content only for your own personal and non-commercial use, (2) you do not copy or post the content on any network computer or broadcast the content in any media and/or in any form or format, (3) you do not modify or alter the content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Fresh-Twist. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Fresh-Twist reserves complete title and full intellectual property rights in any content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of Fresh-Twist.


© Fresh-Twist 2013 All Rights Reserved