Customer Service

 

We value our customers and welcome your thoughts and feedback. Please fill up the Contact Form and we will respond as soon as we can. You can also send us an email contactus@fresh-twist.con or call us on (+61) 731 629 738.

 

Referral program

Refer your friends and get rewards! Every time a friend you referred to us makes a purchase you will receive a voucher worth 5% of the total amount spent by your friend. It’s easy – just click the Invite a Friend button, fill in your friends contact details and an email will automatically be sent to your friend telling them about Fresh-Twist. The vouchers are cumulative, so the more friends you refer to us the more you get to spend.

 

Ordering

Placing your order on line is quick and simple. After an order is placed you may log in and review and update your order at any time. We will also send you a tracking number for your shipment once available. Our system begins processing your order the instant the order is placed, as a result cancellation of an order is not possible. Please see our return policy for other available options.


Payment, Privacy & Security

You can feel safe shopping at Fresh-Twist online store, with the faster and safer PayPal system to make online payments. All your financial information (personal information and credit card information) is securely stored and encrypted on Paypal’s servers, so you don’t need to share your financial information.

 

Shipping & Delivery

We offer Free Shipping on all domestic orders placed on our website; with no minimum order sizes or special exceptions, the price you see is the price you pay, no need to add extras. You can also enjoy Express Shipping for a flat $10 fee.

Estimated Delivery Times: All our products are in-stock and ready to send. Orders are processed and sent out each weekday morning. Delivery times can vary depending on the size of the items ordered. Average delivery time between 2 to 5 days.

 

Returns & Replacements

Defective products must be reported within 7 days. Please retain all boxes, packaging materials, inserts and receipt and send us an e-mail contactus@fresh-twist.com.au Include your order number, item number, detailed description of the issue, full name and phone number. Product will be replaced with an identical product (subject to availability) free of charge once we receive the original item back. Please contact manufacturers directly for warranties purposes. For more information please read Returns & Replacements.

 

Colours

We have done our best to display as accurately as possible the colors of the products shown on this Website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

 

If you cannot find the answer to your question on this page, please contact us